They are labeled as entitled, opportunistic to the point of being “hustlers,” self-centered, nonconformist and disloyal.

Failure in itself is not a bad thing. In fact, it is quite the opposite. But failure’s little toady, Shame, who is always hiding in the shadows, is the thing that causes problems.

My assistant was just one benefit of being — as I have described to others who have made the bounce from giant monolith to small independent — a “Big Agency Brat.”

Innovation is critical in all organizations as fresh ideas introduce agility and nimbleness. Even if you ignore the need to innovate, your competitors may not.

In most of our companies, we are using the organizational equivalents of lobotomies and bloodletting to try to fix our problems.

Ultimately, clients do not want an “insert-media-of the-moment agency here.” They want quick answers from a team that can move as fast as they can.

How many ways do you attempt to communicate? There are infinite tools for communication at our disposal, but the best ideas often come from simple, face-to-face conversation.

What’s underneath the search for an agency? Is it to find an “all-knowing” team of experts, or “mostly-knowing” partners a client can count on through the inevitable unknowns?